Return Policy

Change of Mind Returns

We have a 7-day change-of-mind return policy. This means you have 7 days after receiving your item to request a return.

Eligibility for Returns:

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unused, with tags, and in its original packaging.
  • The product, including its packaging, must be in good and unused condition.

Change of mind returns will only be accepted where stock is in its original condition, and packaging is unopened and undamaged. Due to health regulations, we can not accept returns on skin care, make up, body products, bath products, essential oils, baby products, tea, and ear rings. The customer is liable for shipping costs when returning an item due to change of mind. 

Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions or concerns about a specific item, please get in touch.

How to Start a Return:

To start a return, please contact us at hello@northernwellbeing.com.au. Please note that items sent back to us without first requesting a return will not be accepted.

You will need to cover the cost of return shipping. Please provide us with the tracking number once the item has been shipped. The item should be returned to the following address:

Return Address:
Northern Wellbeing Centre
113 C Miller St, Epping
VIC 3076

Exchanges:

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.


Damaged Items

If your order arrives damaged, please contact us immediately with photos of the packaging and damaged item, and we will proceed from there. We pack our products carefully to ensure they have the best chance of arriving to you in the same condition that they left us. Damaged stock will be dealt with on a case by case basis. In some cases we will require the stock to be retuned (at no cost to the customer), and in other cases we will issue a refund without requiring the damaged stock to be returned. Damaged items need to be reported to us within 24 hours of receiving them.